Please allow 5 to 7 working days for your order to be carefully packaged and posted from our Avahlou studio in Townsville NQ. All orders are sent using our trusted, Australia Post services. You will receive a tracking number that is attached to your order, so you can excitedly watch your jewels arrive!
We offer a flat rate of $8 for standard, tracked post and a flat rate of $11 for express, tracked post through out Australia. Please be aware that by selecting the express post option, this only speeds up the travel process with Aus Post and does not fast track your packaging & processing time in our studio. Although, we do try our hardest to have your order on its way to you as fast as we can. We know how excited you’d be to see and wear your new jewellery. We are also as equally excited for you! Signature on delivery is not a added option unless you contact us via email before checkout to request.
All Australia wide orders over $100 are posted complimentary using the standard, tracked option with Australia Post. Multiple orders placed within a 24 hr period can be combined and if total order is over $100 you will qualify for complimentary postage and excess postage charges will be refunded.
We love multiple orders, if you contact us via email strictly within 24hrs from making your multiple orders, we will manually process additional postage charges back to you. Please allow up to 2 days for this process to be completed. No combining of orders can be processed once your order has left our studio.
Any orders returned to us due to non collection within Australia posts timeliness standards or incorrect address entered in your checkout process, we will be able to return your order to you and the return postage cost will be the customers responsibility. Once your order leaves our studio and is in the hands of Australia Post, please follow up any post enquiries with them. Refunds are not available on any orders that have confirmation that they have left our studio and are in the care of Australia Post.
International postage is a option and depending on your location/country, Australia Post charges may vary between $17-$28. Postage travel time can take up to 7 days. Please note we love to ensure your parcel makes it to you, there for all international orders are sent using tracked postage only. Majority of the time we have noticed that our international postage charge has come in lower for you and there is a difference we have to cover at the post office. We have decided at this stage we will absorb this cost and notify via our page if there are any changes.